SHIPPING POLICY

All of my jewellery is individually handmade to order, so needs time to lovingly complete. My usual turn around time is 5-7 working days and up 21 working days for 'made to order' items such as rings. If your order is urgent, please get in touch or leave a message with your order and I will always try to accommodate this. All orders are sent out first class and usually take 1-2 days to be delivered by Royal Mail. You can also choose Special Delivery at check out which arrives by 1pm the day after the item has shipped (please note- manufacture turn around times as above, still apply). Proof of postage is always obtained and you will be sent a tracking number with your shipping confirmation email.

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As of September 2019- all my packaging is 100% eco-friendly! This means it can all be recycled, even the twine we use to beautifully wrap your parcels can just be added to your compost bin, or heap in the garden!  

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Postage & Packaging fees are:

UK: Orders up to £60 - £3.45 Royal Mail First Class Recorded/Signed For. Optional- UK Royal Mail Special Delivery- £7.50. Orders over £60- FREE.

Ireland: Orders up to £15- £3.50 Royal Mail International Standard (5-7 working days). Orders over £15- £10 Royal Mail International Tracked (5-7 working days). Orders over £80 FREE.

Rest of the World: Orders up to £15- £5 Royal Mail International Standard (5-7 working days). Orders over £15- £10 Royal Mail International Tracked postage (5-7 working days). Orders over £100- FREE.

RETURN POLICY

'Made to order' items have been crafted specifically to your requirements so unfortunately returns and refunds are not accepted due to this. However in the unusual event that an item is deemed faulty a replacement will be arranged as soon as possible. Please do get in touch should you have any issues with your jewellery, I will always do my best to resolve any problems.

PAYMENT METHOD

I accept payment via Debit and Credit card and Paypal. 

WHOLESALE ENQUIRIES

I am interested in working with retailers around the world who are interested in stocking and selling my high quality jewels. Please email Meg@popsandpearl.co.uk to discuss.  

Pops & Pearl 

One-of-a-Kind Jewellery

Est 2015

Suffolk, England

Meg@popsandpearl.co.uk

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